Electronic Arts
Reviews and Complaints
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Verified Reviewer
Game not counting wins in rivals and squad battles because the server is acting up
Everytime I go into a game and the game finishes it says the game cannot process my request so I dont get the win it gives me a loss I just finished my last game for squad battles to secure elite one and I never got my points because the game cannot process my request it even happens in rivals if thats the case I would like a refund because u guys are costing me wins in rivals and rewards in squad battles my account is linked to shaheem_5.5@***.com
Preferred solution: An explanation for why this is happening
User's recommendation: 0/10 if the game is costing me wins in rivals and rank rewards in squad battles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hacked account
Someone was able to *** my account. This is as much information on the email that changed my account. he*****@maneuveraomail.ru.
Preferred solution: My account back
User's recommendation: Just need to speak to a person.
To get help with a compromised or hacked account, following the steps at https://***/en-gb/help/account/secure-hacked-ea-account/ may help to secure it again; if they don’t work, contact us by creating a ticket with EA Help at https://***/. For info on how to contact EA Help for support, please go to this link: https://***/en/help/faq/using-ea-help. Sincerely, EA Data Protection Officer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
I'm trying to recover my Ea account
I lost my phone. I no longer have access to the phone number or emails, so I need to update my EA account as soon as possible.
For info on how to contact EA Help for support, please go to this link: https://***/en/help/faq/using-ea-help/ Sincerely, EA Data Protection Officer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cant log into my game
I couldn't update or make changes to my account after renewing the subscription, and I couldn't update the email that was linked to an old email account. I created several gamer tags on EA and Playstation to try to gain access, but I was unable to link the account to play the game.
Furthermore, the chat help that was offered could not fix the issue. I was even denied any other available help because they didn't respond to a return text chat.
- Choices of games
- No technical support
Preferred solution: Access to account.
User's recommendation: A better way to get help by TECHNICAL SUPPORT when it is necessary to help customers with certain issues that need attention instead of getting repeated inquiries.
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Verified Reviewer
Problem with my sims packs
Sorry if there are some typos in the text…
It all started when I had bought the game and I was updating the EA app because they had closed it and it was glitching or something so I updated it and when I went in there, all of my apps were deleted even my Sims game, but that was free so I just re-downloaded Sims four but then I had bought two packs during a sale that EA had and it was a really good sale so I didn’t find them in my apps. I went to my purchase history on the EA help site is they said that they were there so I know I Wasn’t, going crazy I went and contacted EA help and I got barely any information regarding the situation.
Then I decided a couple months later. I’ll email them back about it because I miss my packs. I emailed them back and I got some information about just receiving emails later. That was the first one that I did.
I never got an email back so I messaged them back again on the EA site and they said that they were going to take it to the big EA support team to try and resolve my situation and within like a day or cup or two they sent me an email saying that it was a charge back Towards EA and I was really confused So now I’m just trying to get a hold of them by phone number so if anyone has any details on their phone number because their phone number is not working at all either, let me know. They need to be reported on this.
Their customer service is horrible. I’m not trying to sound like a Karen, but I’m really frustrated in the money that I had spent on these two games to then have it be gone out of my library and I’ve heard a lot of reports on EA frauds and their games going missing.
But on the app, it says that there was fraud on my account so I am really confused. I have all the receipts and everything.
I just need to get a hold with somebody that works with EA and something that they need to do better with their company is 100% their communication and getting away with their communication because it is really bad trying to, contact them and find their contact. Its really bad and really hard to get a hold of that.
- Pros that its an easy app to get around and download on pc
- Cons is that their communications are really bad
Preferred solution: My games back I don’t want a refund because I had a discount on those packs so I really want them back.
User's recommendation: I recommend you not contacting them about very specific things regarding around them taking your money basically or about refunds because it’s really hard to get a hold of them and get your money back or get a game back that was taken away from you
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Verified Reviewer |
Farmington, Michigan
Resolved: Refund on The Sims 4 Cozy Kitsch Kit
I want to get the refund done but can't. The call didn't meet my requirements at all please help me.
For info on how to contact EA Help for support, please go to this link: https://***/en/help/faq/using-ea-help. Sincerely, EA Data Protection Officer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Verification code not working for Hotmail account for EA Games
EA Games, as a company, becomes really difficult to work with when you have an older email correspondence account. I was unaware until recently that Hotmail has now been dropped in favor of Outlook.
I receive emails generally fine, except when dealing with EA Games. Their emails and all correspondence just don't get through.
And EA's bureaucracy has gone nuts, sending me into a cycle asking for verification codes for any game I now play on PC. It's ridiculous and unnecessary.
- Some of their games
- Especially older games are good quality
- Poor customer service & management
Preferred solution: A solution to the problem or just disband and keep my distance from the company itself.
For info on how to contact EA Help for support, please go to this link: https://***/en/help/faq/using-ea-help. Sincerely, EA Data Protection Office
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Me ea game doesent work
My eafc25 ultimate team i payed for 1200 money the game started and end game right after is started but i cant came in too the game i expect too Get a refund repairing my game next few days on my ea acount to be fixed
Preferred solution: My game fixed off eafc25
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Verified Reviewer |
Sikeston, Missouri
EA games ripping people off
EA games has repeatedly ignored my request for help they have repeatedly closed my cases without helping me at all. I have repeatedly reported them to BBB and BBB has repeatedly told them to help me but they still won't help me.
I'm tired of asking for help and not getting any response from them whatsoever. I just recently purchased stuff pack for my Sims 3 game and can't sign into sims 3 store on launcher. I'm at my wits end with them. We pay all that money for their games then they rendered my codes to my Sims 3 disk useless and deleted my origin account while I was offline buying a new laptop.
Without my permission. Then they changed my email address and now I can't sign into sims 3 store on launcher to access what I purchased.
I'm fed up with them. They're valtures.
User's recommendation: Don't buy from EA games
Find another game sharon. You're to stupid to play this one.
Replying to
Evans, Georgia
Problem with football
Im stuck on a loading screen for ultimate team, and if I leave or restart itll give me a loss to my national championship, and thats just not right because this always happens when I get to the playoffs it starts acting up
User's recommendation: Don’t play this game
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Verified Reviewer
My sims 4 will not launch
Every time I try to launch my game, it keeps saying, 'An error on our end caused the launch to fail. Try again a little later.' I do, and it keeps saying that.
Preferred solution: For my game to launch
For info on how to contact EA Help for support, please go to this link: https://***/en/help/faq/using-ea-help/ Sincerely, EA Data Protection Officer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mount Prospect, Illinois
Ea banned my auction for buying off the market place
They took coins off my accout when I have purchased all the coins with my. Money off the market place
User's recommendation: Don’t buy from ea if they don’t resolve these issues
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Verified Reviewer |
Hull, Kingston Upon Hull
Resolved: They don't resolve your issues
My ea fc 25 ultimate team won't load up it keeps going to the load screen and then putting me back on my Xbox home screen after a minute
User's recommendation: Don't get ea games or anything to do with ea
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Verified Reviewer |
Palm City, Florida
UNABLE TO RECEIVE ID VERIFICATION CODE AT OLD EMAIL ADDRESS
I recently cleaned my PC and lost my saved logins. I have tried logging in to my EA account and keep getting message to provide the verification code.
The email providing the code will not arrive at dontpassmeby77@***.com. I have spoken to a live rep at AOL and they said it it not on their end, but to contact EA. I have been a Pogo member since 2008 and already paid for a full year.
I want back into my account! I HAVE TRIED EVERYTHING.
User's recommendation: Just beware that if you have an issue which can't be resolved using AI chat, it impossible to speak with a live person! I am extremely aggravated and disappointed since I already paid for a year subscription and can't play!
New Orleans, Louisiana
My sims 3 isn’t playing
I went to the sims 3 in the EA I cant click on play to play the game.please fix this game I still enjoy playing the sims 3 please walk me through on how to fix it. Iam not able to play the game.
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To get help with a game, create a support ticket at EA Help (https://***/en/help-home/). Sincerely, EA Data Protection Officer